City of Irving, Texas Drives $25 Million in Revenue With Performance Analytics
WebFOCUS PMF Helps to Eliminate Waste, Improve Citizen Satisfaction for Texas Community
The Organization
The City of Irving, Texas, is located in Dallas County Texas and is part of Dallas-Plano-Irving metropolitan area. It is one of the 15th largest cities in Texas.
The Challenge
Make it easier to monitor the city’s performance and trends that affect the organization’s administration. Provide transparency into the city’s administrative processes. The Strategy Make it easier to monitor the performance and trends across all city departments. Provide transparency into the city’s administrative processes.
The Results
The city used performance metrics to identify opportunities for improvement, that resulted in more than $44 million in cost savings, more than 50,000 hours of increased productivity, and $25 million in increased revenues. Also significantly improved citizen feedback ranking.
Information Builders Solution
WebFOCUS Performance Management Framework and Professional Services.
Access the Customer Story PDF: City of Irving Drives $25 Million in Revenue with Performance Analytics
